State Farm® Insurance Agent John Marcelli

"Switched to State Farm a little less than a year ago but have been very pleased with the customer service thus far. I checked the market and State Farm had the best pricing for my insurance needs (3 vehicles and home) but little did I realize what more they offered (humanity, empathy, advocacy). We recently had a hit and run (they hit us) accident and we felt confident that we weren't getting runover by our insurers too. I am sure you have all heard a story or two about other insurers not keeping their promises.....none of this with State Farm! Michelle Lucero is by far a tremendous asset to the staff. She helped us start our policies and every time I call I know she will put forth great effort to help us. I love the fact that she knows who I am and it's always a pleasant conversation while she helps me. When the accident happened, she helped guide us through the entire claims process and advocated in our favor. I see now that this just might be a long term relationship.....your stuck with us, LOL."

"For a year now I have been with state farm here in ABQ. I've had more issues than good things to say about their team. At first the transition had issues because there staff couldn't comprehend my ex no longer being on my car, because we were separated. I asked to possibly just create a new account but it doesn't work like that. When I got a new car I had issues and it's understood the cost of insurance will go up especially here in ABQ but they messed up my account all over me switching vehicles, and even though keeping them informed of this they messed it up on there end. Months later I finally here from John in regards to how to help to better the service, and we talked and agreed to do the app and the tracker. However I got the run around upon receiving the device, staff gives me attitude and tells me to call customer service. Customer service says I need to go onto state farm, when I do go on state farm it says that my credentials are provided by state farm agent. So you can understand my frustrations and the run around once again, especially as I call and get even more attitude from John's staff again. Don't go with State Farm, while John is nice and professional his staff clearly don't care."

"I've been with John and his staff for 20 years. They have done a great job meeting my changing needs over those years. Karen has been available to help me since the first day. Recently, Michelle and some of the others have been available to help me and I've decided they are all great!"

"I've never been so disappointed in a company. I canceled my policy 7 days before it was due because I found the same insurance for a lot less. They still took my money out of my account and gave back a small portion and because of some formula they use they won't give back the remainder. My Dad aslo have house insurance with them and the water heater went out and they wouldn't cover it because it was old. If you are thinking about signing with them beware ."

"Very disappointed with this insurance agency!!! I have been insured for 21 years by this agent and every time I try and add a vehicle it is like pulling teeth!!!! Very incompetent people behind the phones, cant even get a message to the ONE person there that has been helpful, Karen! Karen is great and efficient given I can get a hold of her. FED UP"

"Absolutely love John Marcelli's office. Karen Zuscar and the rest of the staff are the absolute best agents I've ever worked with on ANY insurance matter. Karen is especially knowledgeable when it comes to getting a surety bond and notary application. She helped me fix multiple errors made by another insurance department, and she did it so fast! I was very pleased with how quickly she helped me. As for the rest of the office, I love how friendly everyone is, and how nicely their office was decorated for Christmas. Also loved being offered water or coffee, as not all insurance offices do that kind of thing. Thank you John Marcelli's office!"