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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shannon Francis

March 19, 2024

5  out of  5 rating by Shannon Francis
"I have been robbed and had my car destroyed by a drunk driver, and every time, State Farm has showed up for me quickly and removed so much stress from those situations with their professionalism and quick action. 10/10, absolutely recommend."
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Arlene Hernandez

February 21, 2024

5  out of  5 rating by Arlene Hernandez
"I've been with State Farm for years and have always been satisfied with their services. I have my house, car and life insurance with State Farm. I'm glad I chose State Farm."
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Tammy Brown

October 31, 2023

5  out of  5 rating by Tammy Brown
"We have been with John for quite some time and I am always impressed with his help in understanding all the products they offer and discussing which ones would be best for us. He never pressures us into anything that we either don't understand or don't feel we need. We now have 4 cars (including a classic car) and our house insured with him. We have always had WONDERFUL experiences with his staff, also. They are very helpful and kind!"
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Cynomys Rex

October 30, 2023

5  out of  5 rating by Cynomys Rex
"I had researched a number of providers and decided on State Farm due to their excellent record. I scheduled an appointment with John Marcelli and he provided an in depth overview of the products and what would work best for me. He and his team quickly assembled a comprehensive package covering both my home and vehicles. He and his team were personal and professional, both my wife and I felt very comfortable working with them."
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Jerry Garcia

October 27, 2023

5  out of  5 rating by Jerry Garcia
"The golf event was run very well. The proceeds were for a very good cause. John Marcelli and State Farm should be commended for sponsoring a golf group for the tournament."
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Darren Arnold

October 25, 2023

5  out of  5 rating by Darren Arnold
"I currently do business with John Marcelli with State Farm Insurance with regards to my home and auto insurance. I appreciate John’s professionalism and his commitment to his customers. He truly cares about you and he will find a solution for any of your insurance needs. I would also like to share that John and State Farm truly care about their communities. I had the opportunity to play in a fundraiser golf tournament with John and a couple of other gentleman. The tournament was actually to raise funds for Saint Felix Food Pantry. I was touched by what it meant to John to be able to participate and hopefully help someone in need to get some food! God Bless!"
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Larry Hindman

October 25, 2023

5  out of  5 rating by Larry Hindman
"I switched to State Farm a few years ago. John Marcelli was great at providing good advice on what we needed, and didn't need. We have our 2 cars, a pickup, a motorhome, and our home insured with John. When we switched we ended up saving quite a bit of $$. I have checked a few times with other insurers and John and State Farm continue to be the best value. Having someone local to call anytime an insurance question comes up is also much nicer than dealing with some call center from who knows where."
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R Miletkov

September 5, 2023

5  out of  5 rating by R Miletkov
"Thank you John Marcelli - State Farm Insurance Agent for FIVE phenomenal years of supporting St. Felix Pantry's ONLY fundraiser of the year - our Annual Golf Tournament! I have worked with John professionally for years and the John Marcelli State Farm Insurance Team is the BEST!"
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August 11, 2023

5  out of  5 rating by Raylene
"John Marcelli and his associates are a great group. They are always there to help you with all your insurance needs and finical guidance for retirement. They are very courteous and they really listen"
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Hailey 06

July 29, 2023

5  out of  5 rating by Hailey 06
"John and his team are very professional and focus on providing great customer service and interaction, much appreciated!"
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July 23, 2023

5  out of  5 rating by S RS
"I recently switched to the John Marcelli State Farm Agency. The transition began with excellent communication and efficiency with Michelle. We were able to get a much lower rate than what we were previously paying. The whole process was seamless. It was also a pleasant surprise to learn I could do Medicare at the lowest price I could find through them, along with being able to obtain CDs, with the best rates I have found. Working with John and Michelle was a pleasant experience and I am very pleased with being with this company now! Outstanding customer service!"
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Christina Carter

April 20, 2023

5  out of  5 rating by Christina Carter
"We have always been pleased with State Farm's service. A good example is our recent visit to review our coverage after installing solar panels. We thought for sure we would be advised to buy more insurance, but John assured us we had adequate coverage. We mentioned that we are replacing our vinyl pool lining. John asked about the reason, and he suggested that we might be able to make a claim! We did. Essentially our visit to discuss insurance coverage left us about $3500 ahead! 😃"
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Ken Pierce

March 31, 2023

5  out of  5 rating by Ken Pierce
"My wife and I have been obtaining home and automobile insurance through John Marcelli for over 20 years. The advice and recommendations we’ve received have invariably been with our best interests in mind. We’ve had two claims for hail damage on the roof and one for an auto accident (my fault). John and the staff have provided all the assistance we’ve needed to file claims and get through the process. And it’s not just John. The office staff are always friendly and if they can’t immediately answer an inquiry, then they either get the answer or refer us to someone in the office who can. The only reason I rate the business with 5 stars is that I can’t rate it with 6!"
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Holly Burgess

March 22, 2023

5  out of  5 rating by Holly Burgess
"Truly enjoy working with John Marcelli State Farm. A honest and friendly guy! Prefect location for all of your insurance needs. Get your free quote, you will not regret it!"
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Dee Skinner

March 22, 2023

5  out of  5 rating by Dee Skinner
"I love these guys. They always answer my questions quickly, are friendly, helpful and just all around awesome. (^.^) I'm a complete space case when it comes to paying things on time, but they cheerfully keep me on track ... without pointing out what a space case I am. They have also just been terrific with any questions I have on coverage, (somehow my car keeps finding rocks to chip the windshield), and have processed all of my claims in a timely manner with no headaches. Which sounds pretty amazing for an insurance company, but just goes to show how awesome they really are. (^.^) Thank you so much!!!!"
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TK O'Geary

February 27, 2023

5  out of  5 rating by TK O'Geary
"Excellent people from the front door to John Marcelli. Everyone cares about you, asks questions to understand YOU and YOUR situation, and they LISTEN to you. I trust John and his staff."
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Brian Peyton

November 12, 2022

5  out of  5 rating by Brian Peyton
"Switched to State Farm a little less than a year ago but have been very pleased with the customer service thus far. I checked the market and State Farm had the best pricing for my insurance needs (3 vehicles and home) but little did I realize what more they offered (humanity, empathy, advocacy). We recently had a hit and run (they hit us) accident and we felt confident that we weren't getting runover by our insurers too. I am sure you have all heard a story or two about other insurers not keeping their promises.....none of this with State Farm! Michelle Lucero is by far a tremendous asset to the staff. She helped us start our policies and every time I call I know she will put forth great effort to help us. I love the fact that she knows who I am and it's always a pleasant conversation while she helps me. When the accident happened, she helped guide us through the entire claims process and advocated in our favor. I see now that this just might be a long term relationship.....your stuck with us, LOL."
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don cobb

November 3, 2022

1  out of  5 rating by don cobb
"For a year now I have been with state farm here in ABQ. I've had more issues than good things to say about their team. At first the transition had issues because there staff couldn't comprehend my ex no longer being on my car, because we were separated. I asked to possibly just create a new account but it doesn't work like that. When I got a new car I had issues and it's understood the cost of insurance will go up especially here in ABQ but they messed up my account all over me switching vehicles, and even though keeping them informed of this they messed it up on there end. Months later I finally here from John in regards to how to help to better the service, and we talked and agreed to do the app and the tracker. However I got the run around upon receiving the device, staff gives me attitude and tells me to call customer service. Customer service says I need to go onto state farm, when I do go on state farm it says that my credentials are provided by state farm agent. So you can understand my frustrations and the run around once again, especially as I call and get even more attitude from John's staff again. Don't go with State Farm, while John is nice and professional his staff clearly don't care."
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Kyle Stephens

October 27, 2022

5  out of  5 rating by Kyle Stephens
"Great agent, helpful and polite staff. Nice NE heights location."
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Tanya christensen

October 24, 2022

5  out of  5 rating by Tanya christensen
"I have known Karen Zuscar for many years. She handled multiple changes, upgrades and new policies for us. She is the best! Very helpful, pleasant to work with and does her best to find the best value."
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Christine Pound

October 20, 2022

5  out of  5 rating by Christine Pound
"State Farm has provided all of my insurance needs for over 4 years now. My agent is Karen Zuscar. I have always been happy with their service! This is a very good agency."
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Lorna Rel

October 20, 2022

5  out of  5 rating by Lorna Rel
"Absolutely the best! Karen Zuscar and John Marcelli are so accessible, responsive, knowledgeable and personable. They definitely take my worries away when it comes to my insurance needs. Hands down the absolute best!"
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Aicela S

September 9, 2022

5  out of  5 rating by Aicela S
"Very helpful. Very informative. Very considerate of clients needs."
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Pete Myers

August 11, 2022

5  out of  5 rating by Pete Myers
"I've been with John and his staff for 20 years. They have done a great job meeting my changing needs over those years. Karen has been available to help me since the first day. Recently, Michelle and some of the others have been available to help me and I've decided they are all great!"
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Thomas Scalf

July 8, 2022

5  out of  5 rating by Thomas Scalf
"My experience with the Marcelli Agency has been perfect. Communication and response to claims has been immediate. I highly recommend them!"