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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donna

Donna

September 3, 2024

5  out of  5
rating by Donna
"John has done a top-notch job once again! During a recent visit, I was able to easily enroll in a program, and change other items for my present and future planning needs. Thanks for taking great care of my home and car and present/future planning needs for 33 years now."
We responded:
"Thanks Donna! We really appreciate you!"
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Jeanne Green

August 17, 2024

5  out of  5
rating by Jeanne Green
"I had many different policies for them to write in addition to the automobile policy. Great job Christian! Thank you very much for all the time and effort you expended to get my policies written."
We responded:
"Hi Jeanne, Thanks for your kind words! I'm glad Christian could help you with your various policies, including the auto policy. We appreciate the time you took to share your experience. If you need anything else, feel free to reach out. - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Katrina Bagley

August 16, 2024

5  out of  5
rating by Katrina Bagley
"Christian was very helpful and quick in getting me new insurance for both my vehicle and my home."
We responded:
"Hey Katrina, Thanks for the awesome review! I'm glad Christian could help you quickly get new insurance for your vehicle and home. If you need anything else, feel free to reach out. - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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sharon palma

July 19, 2024

5  out of  5
rating by sharon palma
"John was most patient in assisting me in getting a new policy"
We responded:
"Hi Sharon, I'm so glad our office could assist you with getting a new policy! Your patience and trust mean a lot. If you need anything else, feel free to reach out anytime. - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Ray

June 26, 2024

5  out of  5
rating by Ray
"John Marcelli and his team of people are quite simply...THE BEST! We live nearby, and I often visit their office to pay bills and ask questions regarding our coverages (two auto policies, homeowners, and umbrella). John and his team are ALWAYS ready to help! I can't say enough good things! Just a great experience!"
We responded:
"Ray, I'm overjoyed to hear about your fantastic experience with our team! We're pleased to assist with your auto policies, homeowners, and umbrella coverage. Your satisfaction is our top priority, and we're grateful for your kind words. Feel free to reach out for any future insurance needs! - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Gary Roache

June 17, 2024

5  out of  5
rating by Gary Roache
"Samantha is Very intelligent and helpful . She worked hard and gave us great service! Thank you!"
We responded:
"Gary, I'm thrilled to hear that Samantha provided you with very intelligent and helpful service! We're pleased that she worked hard to ensure you received great service. Thank you for your kind words! John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Rodney May

June 14, 2024

5  out of  5
rating by Rodney May
"We have been with the Marcelli agency for all of our insurance needs for around 30 years and they always been great to deal with. Samantha was very helpful in getting our new policies set up for our vehicles. I would highly recommend them to anyone looking for insurance coverage."
We responded:
"Rodney, your loyalty over the past 30 years is truly appreciated! Samantha and our team are pleased to have assisted with your new vehicle policies. We're grateful for your recommendation and look forward to serving you for many more years to come! - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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patrick drummond

June 7, 2024

5  out of  5
rating by patrick drummond
"A big Shout out to John and his office staff. I sure appreciate their customer service and responsiveness when I need them."
We responded:
"Patrick, your review means a lot to us! I'm pleased to hear that you appreciate our customer service and responsiveness. Providing excellent service is our priority, and I'm grateful for your positive feedback. We're here for you whenever you need assistance. Thank you! - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Brad Cochran

June 4, 2024

5  out of  5
rating by Brad Cochran
"I have numerous insurance agents through my life and also had my license to sale which I did for a couple years. Honestly have never had an agency like this one. They treat you like family. Search for the best possible rate for you and everyone is the office is super kind. Big supporters of the schools and athletics in the area as well. I would definitely recommend this agent for sure. You will not be disappointed!"
We responded:
"Brad, we are ecstatic to hear that you feel like part of our family! We are pleased to provide top-notch service and find the best rates for you. Thank you for recommending our agency and recognizing our support for the community. We look forward to assisting you further! - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Jolene Saine

June 4, 2024

5  out of  5
rating by Jolene Saine
"John and his team has helped our family so much! We saved so much money switching to State Farm with him and we have been super satisfied since! Very friendly, professional and great communication when needed! Would highly recommend!!!"
We responded:
"Jolene, we are delighted to have helped your family save money and provide excellent service! We're pleased to hear you found our team friendly, professional, and great with communication. Thank you for recommending us – we're grateful for your kind words! If you ever need assistance, feel free to reach out. - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Osvaldo Michel Alvarez Cruz

June 1, 2024

4  out of  5
rating by Osvaldo Michel Alvarez Cruz
"Very nice people there. Were very helpful."
We responded:
"Osvaldo, we're pleased to hear you found our team very nice and helpful! Providing excellent service is our priority, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, feel free to reach out to our office. Thank you! - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Kim Torrez

May 29, 2024

5  out of  5
rating by Kim Torrez
"I was calling around to get some rates. My insurance was getting to expensive and I reached out to Christian. He was very patient and understanding to my concerns with my old policy. We went over everything that I wanted for a policy with State Farm and he was able to give me a great quote along with bundling renters insurance. I switched. I recommend Christian he’s great!"
We responded:
"Kim, we're thrilled you found our agent Christian patient and understanding in helping you with your insurance needs. We're pleased you're satisfied with the great quote and bundled renters insurance. Thank you for recommending Christian - he's truly great! Looking forward to assisting you further. - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Harlena

May 29, 2024

5  out of  5
rating by Harlena
"Dori supported my transition to another State Farm agent in another State. Thank you for your help all these years!"
We responded:
"Harlena, your transition to another State Farm agent was a pleasure to assist with! I'm pleased to hear that Dori provided you with exceptional support throughout the years. We appreciate your loyalty and are grateful for the opportunity to serve you. If you ever need assistance in the future, feel free to reach out. - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Thomas Hoover

May 29, 2024

5  out of  5
rating by Thomas Hoover
"I was able to complete my transactions totally online despite my horrible computer skills. My agent, Christian Marcelli, guided me through and was very pleasant to deal with. The same goes for the office staff in general, overall good experience!"
We responded:
"Thank you, Thomas, for sharing your positive experience! I'm pleased to hear that Christian and our office staff provided excellent guidance and service throughout your online transactions. We're grateful for your kind words and look forward to assisting you with any insurance needs in the future! - John Marcelli - State Farm Insurance Agent, Albuquerque, NM"
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Shannon Francis

March 19, 2024

5  out of  5
rating by Shannon Francis
"I have been robbed and had my car destroyed by a drunk driver, and every time, State Farm has showed up for me quickly and removed so much stress from those situations with their professionalism and quick action. 10/10, absolutely recommend."
We responded:
"Shannon, your recommendation of our agency means the world to my team and I. We appreciate the opportunity to serve others while providing a positive experience for all. - John"
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Arlene Hernandez

February 21, 2024

5  out of  5
rating by Arlene Hernandez
"I've been with State Farm for years and have always been satisfied with their services. I have my house, car and life insurance with State Farm. I'm glad I chose State Farm."
We responded:
"Arlene, we appreciate your loyalty to our office. We're excited to work with you for many years to come! - John"
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Tammy Brown

October 31, 2023

5  out of  5
rating by Tammy Brown
"We have been with John for quite some time and I am always impressed with his help in understanding all the products they offer and discussing which ones would be best for us. He never pressures us into anything that we either don't understand or don't feel we need. We now have 4 cars (including a classic car) and our house insured with him. We have always had WONDERFUL experiences with his staff, also. They are very helpful and kind!"
We responded:
"Tammy, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - John"
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Cynomys Rex

October 30, 2023

5  out of  5
rating by Cynomys Rex
"I had researched a number of providers and decided on State Farm due to their excellent record. I scheduled an appointment with John Marcelli and he provided an in depth overview of the products and what would work best for me. He and his team quickly assembled a comprehensive package covering both my home and vehicles. He and his team were personal and professional, both my wife and I felt very comfortable working with them."
We responded:
"Hello, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - John"
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Jerry Garcia

October 27, 2023

5  out of  5
rating by Jerry Garcia
"The golf event was run very well. The proceeds were for a very good cause. John Marcelli and State Farm should be commended for sponsoring a golf group for the tournament."
We responded:
"Jerry, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - John"
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Darren Arnold

October 25, 2023

5  out of  5
rating by Darren Arnold
"I currently do business with John Marcelli with State Farm Insurance with regards to my home and auto insurance. I appreciate John’s professionalism and his commitment to his customers. He truly cares about you and he will find a solution for any of your insurance needs. I would also like to share that John and State Farm truly care about their communities. I had the opportunity to play in a fundraiser golf tournament with John and a couple of other gentleman. The tournament was actually to raise funds for Saint Felix Food Pantry. I was touched by what it meant to John to be able to participate and hopefully help someone in need to get some food! God Bless!"
We responded:
"Darren, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - John"
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Larry Hindman

October 25, 2023

5  out of  5
rating by Larry Hindman
"I switched to State Farm a few years ago. John Marcelli was great at providing good advice on what we needed, and didn't need. We have our 2 cars, a pickup, a motorhome, and our home insured with John. When we switched we ended up saving quite a bit of $$. I have checked a few times with other insurers and John and State Farm continue to be the best value. Having someone local to call anytime an insurance question comes up is also much nicer than dealing with some call center from who knows where."
We responded:
"Larry, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - John"
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R Miletkov

September 5, 2023

5  out of  5
rating by R Miletkov
"Thank you John Marcelli - State Farm Insurance Agent for FIVE phenomenal years of supporting St. Felix Pantry's ONLY fundraiser of the year - our Annual Golf Tournament! I have worked with John professionally for years and the John Marcelli State Farm Insurance Team is the BEST!"
We responded:
"Hello, loyalty from our customers is one of the most joyful rewards we experience as a team together. We appreciate you very much. - John"
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Raylene

August 11, 2023

5  out of  5
rating by Raylene
"John Marcelli and his associates are a great group. They are always there to help you with all your insurance needs and finical guidance for retirement. They are very courteous and they really listen"
We responded:
"Raylene, I'm so glad you were happy with your experience in my office. Thanks for your business! - John"
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Hailey 06

July 29, 2023

5  out of  5
rating by Hailey 06
"John and his team are very professional and focus on providing great customer service and interaction, much appreciated!"
We responded:
"Hailey, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! - John"
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S RS

July 23, 2023

5  out of  5
rating by S RS
"I recently switched to the John Marcelli State Farm Agency. The transition began with excellent communication and efficiency with Michelle. We were able to get a much lower rate than what we were previously paying. The whole process was seamless. It was also a pleasant surprise to learn I could do Medicare at the lowest price I could find through them, along with being able to obtain CDs, with the best rates I have found. Working with John and Michelle was a pleasant experience and I am very pleased with being with this company now! Outstanding customer service!"
We responded:
"Thank you so much for the kind review and words. Michelle is amazing and we our lucky to have her. I am so glad to that Michelle was able to help you with your insurance and answer all of your questions. We look forward to earning your business for a long time to come. Thank you again for trusting us with your insurance needs! "